We will send you an "Order Confirmation" e-mail within one hour of your purchase.

If you have not received any e-mail from us after 1 hour, please contact us.

→Contact

Before contacting us please check the following.

・Your registered e-mail address is correct.

・Our e-mail address is not set to reject.

・The e-mail is not classified as "junk mail" in the settings of the e-mail software.

If you wish to cancel, please contact us by e-mail.

Please note that cancellations cannot be made after the product has been processed for shipment. So if you want to cancel please contact us within 2 hours.

please look at Refund Policy

We use a service called ePacket for our deliveries.

E-packets are a third-party logistics system that originally began as a quick and affordable shipping solution for China and Hong Kong to the United States. Over time, it has expanded to include 40 countries.

There are many companies involved in this third-party logistics system, and not just one delivery company.
For example in Japan, Japan Post participates in e-Packet, so we ship using Japan Post. After that, a 「local」 logistics company participating in e-packet will send the package to the customer.

This 「local」 logistics companies vary from country to country: USPS, Canada Post, Royal Mail, PostNord, etc. The company operating the logistics business in the country where the package is finally delivered will deliver the package.

Don’t worry, all shipments come with a tracking number.

We also use the best shipping methods for our customers, such as Yamato Transport's International, Sagawa Express, and DHL etc.

Some items can be shipped in one to two days, but some items may take longer if they are on order or if we have to look for the item to find it.

If the shipping process is going to take more than a week, we will send you an individual email after your purchase.

Most items can be shipped within a week.

We will also notify you as soon as the shipment is complete.

Shipping costs vary depending on your country of residence.

You can check shipping charges at checkout.

We are very sorry,  we cannot specify the day and time. However, we will provide you with a tracking number so you can check where your package is at any moment.

If you have not received your order more than two weeks after the estimated delivery time, please contact us. We will check the status of your order.

Please be assured that we insure our deliveries.

If we are unable to confirm receipt of the merchandise, we will immediately begin the procedure for a full refund.

Please contact us by e-mail as soon as possible.

We will check the status of your item.

If the items have arrived in your country, we may contact the local logistics company and ask you to change your address.

If your items are still in Japan, we will take care of them here as soon as possible.

Reused cardboard may be used for packing. Please note that we roll the cost of packaging into the price of the product.

It does not affect the product.

We offer a variety of payment methods.

Credit card payment

・Visa

・ Mastercard

・ American Express 

・ JCB

・ Diners Club

・ Discover

・Apple Pay

・Google Pay

・PayPal 

We do not accept returns.  please look at Refund policy.

We do not accept cancellations after the shipment has been processed.

However, cancellation is possible before shipment.